Legal

Returns & Delivery

Last updated: 12 June 2026

We want you to enjoy every order. This policy explains how delivery works, your right to cancel, and how to return an item or request a refund. It does not affect your statutory rights.

1. Delivery

• We currently deliver to addresses in the United Kingdom.
• Delivery is £3.95, and free on orders over £25.
• We aim to dispatch your order promptly. Estimated delivery timescales are shown at checkout.
• If your order has not arrived within a reasonable time, please contact us and we will help.

2. Your right to cancel

Under the Consumer Contracts Regulations 2013, you generally have 14 days to cancel an online order. However, there are legal exceptions:

• Coffee. Because our coffee is a perishable food product, the 14-day right to cancel does not apply to coffee once your order has been dispatched, except where the goods are faulty.
• Kettle (Starter Set). The gooseneck kettle can be returned within 14 days of delivery if it is unused and in its original, unopened packaging.

3. Faulty, damaged or incorrect items

If anything arrives faulty, damaged or not as described, please contact us within a reasonable time. Under the Consumer Rights Act 2015 you are entitled to a replacement or a full refund. Where helpful, please send a photo so we can put it right quickly.

4. How to return an item or request a refund

Email [email protected] with your order reference and what went wrong, and we will guide you through the next steps and confirm the return address. Please do not send items back before contacting us.

5. Refunds

Approved refunds are made to your original payment method within 14 days. For faulty or incorrect items, we cover return postage. For a change-of-mind return of an eligible item, return postage is your responsibility unless we agree otherwise.

6. Contact

Any questions about delivery, returns or refunds — we're here to help: